1. Customer Service
  2. FAQs

Frequently Asked Questions

  1. How can I contact Vanity Fair®?
  2. Can I cancel my order?
  3. Do you offer a warranty?
  4. How do I buy your products online?
  5. Can I return or exchange products that I purchased from another retailer?
  6. Where can I buy products that have been discontinued?
  7. I have a specific product question; how do I get it answered?
  8. Interested in a career with Vanity Fair Brands, LP?
  9. How do I apply for a sponsorship or donation?

 

  1. How can I contact Vanity Fair®?
    • Feedback: Visit the Contact Us page to send us comments or inquiries.
    • Phone: 1-855-585-4367, 8 a.m. – 6:00 p.m. CT Monday through Saturday.

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  2. Can I cancel my order?

    Orders cannot be cancelled after checkout has been completed. You may contact our Customer Service team 8 a.m. – 6:00 p.m. CT Monday through Saturday, or fill out the contact form to send comments or inquiries.

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  3. Do you offer a warranty?

    We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, call 855-585-4367 or fill out the contact form to send comments or inquiries.

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  4. How do I purchase your products online?

    In addition to our website, our products are available at Amazon.com and many department stores including JC Penney, Kohl's, Macy's, Belk, and Sears. Check out our store locator to find a retailer near you.

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  5. Can I return or exchange products that I purchased from another retailer?

    We only accept returns for items purchased from VanityFairLingerie.com and we offer Free Returns within 30 days of the original shipped date. Please see our Return Policy for details. If the items were purchased elsewhere, please contact the retailer to complete your return or exchange.

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  6. Where can I buy products that have been discontinued?

    You may be able to purchase discontinued products at Amazon.com, VF Outlets, or discount stores that carry discontinued styles.

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  7. I have a specific product question; how do I get it answered?

    For any questions, call us at 1-855-585-4367, 8 a.m. – 6:00 p.m. CT Monday through Saturday, or fill out the contact form to send comments or inquiries.

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  8. Interested in a career with Vanity Fair Brands, LP?

    Visit our Career Opportunities page to see current job postings.

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  9. How do I apply for a sponsorship or donation?

    Due to the high volume of requests we receive, we require all submissions to be routed through the Sponsorship and Donations online request process. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone.

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